Terms and conditions

As the vendor, my responsibility to you the customer is to ensure that the product is received by you in perfect condition. I commit to be the go between between the supplier and customer if anything is wrong under manufacturers regulations. My responsibility ends there. I am not liable for suppliers terms and conditions. 


KAYAK WARRANTY (Vanhunks)

WARRANTY POLICY

Vanhunks Boarding warrants that this product, when purchased from an authorized Vanhunks Boarding dealer by a retail customer, will be free from defects in materials and workmanship for 60-months from the date of purchase by the original retail customer. All hardware, inserts, and components carry a 12-month warranty. This warranty is solely for the benefit of the original retail purchaser and may not be assigned. For retail customer Limited Warranty claims, proof of purchase from an authorized Vanhunks Boarding dealer is required.

The warranty is valid only when the product is registered in the support section of www.vanhunksboarding.com within seven (7) days from the date of purchase.

The warranty is valid only when this product is used for normal recreational activities and does not cover products used in rental or commercial operations. Vanhunks will make the final warranty determination, which may require inspection and photos of the equipment, clearly showing the defect(s). If necessary, this information must be sent to the Vanhunks distributor in your country.

If a product is deemed defective by Vanhunks, the warranty covers the repair or replacement of the faulty product. However, Vanhunks will not be responsible for any costs, losses, or damages incurred due to the failure of this product’s use.

This warranty is void if any unauthorized repair, change, or modification has been made to any part of the equipment.

The warranty for any repaired or replaced equipment is effective from the date of the original purchase only.

The original purchase receipt must accompany all warranty claims. In addition, the name of the retailer and date of purchase must be clear and legible.

There are no warranties that extend beyond the warranty specified herein.

Any repair or replacement of any product under this Limited Warranty is not available for ordinary wear and tear, including scratches or paint chips, or any damage caused by misuse, abuse, unauthorized modification or repairs, accident, heat, excessive exposure to sunlight, excessive exposure to cold, improper handling, storage, maintenance or care; incorrect setup, use in commercial, rental or teaching environments; use in reef waves, shore break or off the water; any blow or impact with a hard object or any other irresponsible use.

THE PRECEDING LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OF QUALITY, PERFORMANCE, WRITTEN, ORAL, OR IMPLIED, AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL VANHUNKS BOARDING BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE including, without limitation, loss to property other than this product, loss of use of the said product, or other property or other economic losses.

 

RETURNING MERCHANDISE

You can return most new, unopened items within 30 days of delivery for a full refund. Unless otherwise noted, the refund will be for the total value of the returned items. Courier, delivery, and handling fees will not be refunded.

Products can be returned directly to Vanhunks Boarding only if Vanhunks Boarding provides a Return Manufacturer Authorization (RMA) in advance. The Return Manufacturer Authorization must be clearly labeled on the outside of the package, or the parcel will be refused and returned to you. Vanhunks Boarding is not liable for loss of items returned without an RMA in advance. All merchandise with an RMA must be shipped back to Vanhunks Boarding within seven days of the date that the RMA was issued (you may send by any method you choose). Please retain your shipping confirmation for proof of shipping within seven days of RMA creation until you have received a refund or exchange from Vanhunks Boarding for the returned product. Any return that not shipped within the seven-day window will be refused, and the RMA will be null and void.

 

TO GET AN RMA NUMBER, FOLLOW THESE INSTRUCTIONS:

  • Complete the Warranty claim form on the support section of the Vanhunks Boarding website. The RMA number will be sent to you via email within 48 hours.

 What you will need to provide:

  1. Proof of purchase, date, and place of purchase, and original purchase price.
  2. Kayak serial number (engraved on starboard bow and stern), model name, and colour.
  3. Consumer name, address and telephone number.
  4. A detailed description of the problem.
  • Secure your equipment inside the original shipping box. If the original packaging materials are unavailable, you must obtain and use similar packaging materials and make every effort to ensure that the product is not damaged during shipping. Make sure to include all packaging, including any protective wrapping. Please also include a copy of the original packing slip with your return.
  • Write your RMA number on the box in LARGE letters next to the shipping address. For example, “RMA 1140.”

 

Return Shipping Address:

Our contact center will contact you with return details, addresses, and steps to follow.

  • Any unauthorized or improperly packaged merchandise will be returned to the sender.
  • Items not purchased directly from Vanhunks Boarding (via www.vanhunksboarding.com) still receive the same Fair and Reasonable Timeframe Warranty but are warranted through the original place of purchase only. Please contact the original place of purchase for warranty claims.

 

WE DO NOT DEEM THE FOLLOWING CIRCUMSTANCES REASONABLE WARRANTY REQUESTS

  • Alterations or repairs not done or authorised by Vanhunks Boarding.
  • Damage from sunlight or improper recreational use or care.
  • Warranty request without proof of purchase.
  • Products used for promotional use.
  • Product used for commercial use eg. For example, rentals, lodges, tours.
  • Fair wear and tear.
  • Product to have been subject to abnormal use, misuse, abuse, negligence, accidents, damage due to environmental or natural elements (extreme weather conditions), or improper storage.
  • Kayaks that have been towed by power or sailboats.
  • Kayaks are secured, stored, or tied to a vehicle through the handles.
  • Kayaks sold as “demos” or in “as is” condition.
  • Scratches
  • Damage or defects caused by collisions, abuse, misuse, or accidental damage.
  • Damage or defects caused by transport, loading, unloading, dropping, out of water handling, or similar.
  • Damage or defects caused by exposure to temperatures over 70 and under 0 degrees Celsius.

 

Service and Support:

If you have any questions about the Vanhunks Boarding Limited Warranty or procedures for making claims thereunder, please contact Vanhunks Boarding at support@vanhunksboarding.com.

If your kayak has an issue you believe could be covered by warranty, contact the nearest authorized Vanhunks dealer. You can find a listing of all dealers on our website.

 

Contact us:

Email: support@vanhunksboarding.com


TERMS & CONDITIONS (Bote)

OVERVIEW

This website is operated by Geartopia (Pty) Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Geartopia. Geartopia offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy on www.geartopia.co.za or contact us at info@geartopia.co.za.

SECTION 7 - OPTIONAL TOOLS

We might grant you access to third-party tools that we neither oversee nor have control or input over. You acknowledge that we offer these tools "as is" and "as available," devoid of warranties, representations, or conditions of any kind, and without endorsement. We will not be held liable for any issues arising from or related to your use of optional third-party tools. Using optional tools provided through the website is solely at your discretion and risk. You should familiarize yourself with and approve the terms under which these tools are offered by the relevant third-party providers. In the future, we may introduce new services and/or features on the website, including the release of new tools and resources. These new features and/or services will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Our Service may feature content, products, and services from third parties. Third-party links on this site could lead you to websites unaffiliated with us. We are not accountable for examining or evaluating the content or accuracy of third-party materials, websites, products, or services. We do not warrant and will not be liable for any third-party materials, websites, or any other materials, products, or services provided by third parties. We will not be held responsible for any harm or damages connected to the acquisition or use of goods, services, resources, content, or any other transactions involving third-party websites. Carefully review the third-party's policies and practices, and ensure you understand them before engaging in any transaction. Direct any complaints, claims, concerns, or questions regarding third-party products to the respective third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If we request specific submissions from you (e.g., contest entries), or you voluntarily send us creative ideas, suggestions, proposals, plans, or other materials without a request from us, whether online, via email, postal mail, or otherwise (collectively, "comments"), you agree that we can use any comments you send to us without restrictions. We have no obligation to (1) keep any comments confidential; (2) compensate for any comments; or (3) respond to any comments. We reserve the right, but have no obligation, to monitor, edit, or remove content we deem, at our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service. Your comments must not violate any third-party rights, including copyright, trademark, privacy, or any personal or proprietary rights. Additionally, your comments should not contain libelous or unlawful content, abusive or obscene material, or any computer virus or malware that may affect the functionality or operation of the Service or any related website. Do not use a false email address, impersonate others, or mislead us or third parties about the origin of any comments. You are solely responsible for the accuracy of your comments. We assume no responsibility or liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Our Privacy Policy governs the submission of personal information through the store. To view our Privacy Policy, visit https://geartopia.co.za/pages/privacy-policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Our site or Service may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct such errors, inaccuracies, or omissions and update information or cancel orders if any information in the Service or any related website is inaccurate, without prior notice (including after you have submitted your order). We have no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date in the Service or on any related website should be taken as an indication that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose, soliciting others for unlawful acts, violating international, federal, provincial, state, or local regulations, rules, laws, or ordinances, infringing upon or violating our intellectual property rights or the rights of others, harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability, submitting false or misleading information, uploading or transmitting viruses or malicious code, collecting or tracking others' personal information, spamming, phishing, pharming, pretexting, spidering, crawling, or scraping, using the site for obscene or immoral purposes, or interfering with or circumventing the security features of the Service or any related website, other websites, or the internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free, nor do we warrant that the results obtained from the use of the service will be accurate or reliable. We may remove the service for indefinite periods or cancel it at any time, without notice. Your use of, or inability to use, the service is at your sole risk. The service, products, and services delivered to you through the service are provided "as is" and "as available" without any representation, warranties, or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, arising from your use of the service or any products procured using the service or any other claim related to your use of the service or any product, including any errors or omissions in any content or any loss or damage incurred as a result of using the service or any content posted, transmitted, or made available via the service. Our liability shall be limited to the maximum extent permitted by law in states or jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service, the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site. If you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; we may also deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us, superseding any prior or contemporaneous agreements, communications, and proposals (including prior versions of the Terms of Service), whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@geartopia.co.za

MOBILE TERMS OF SERVICE GEARTOPIA (PTY) LTD

Last updated: April 4, 2023

The Geartopia (Pty) Ltd mobile message service (the "Service") is operated by Geartopia (Pty) Ltd (“Geartopia”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Geartopia’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Geartopia through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Geartopia. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +27 61 502 0539 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Geartopia mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +27 61 502 0539 or email info@geartopia.co.za.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.


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